RETURNS & EXCHANGES

We want you to love your Sinnuel pieces. If something isn't right, we offer a 30-day return policy from the date you receive your order.

Return Eligibility

Items must be unworn, unused, with original tags attached and in original packaging. You'll need your receipt or proof of purchase.

To initiate a return, contact us at collective@sinnuel.com. Please note: items sent back without prior authorisation cannot be accepted.

Damaged or Incorrect Items

Inspect your order immediately upon delivery. If you receive a defective, damaged, or incorrect item, contact us right away at collective@sinnuel.com so we can resolve the issue.

Non-Returnable Items

Sale items, gift cards, and personalised/custom orders are final sale and cannot be returned.

Exchanges

For the fastest service, return your original item and place a new order for your preferred size or style once your return is approved.

EU Customers - 14 Day Right of Withdrawal

In accordance with EU consumer protection laws, customers in the European Union have the right to cancel or return orders within 14 days of receipt for any reason. Items must meet the same conditions: unworn, with tags, and in original packaging.

Refunds

Once we receive and inspect your return, we'll notify you of approval status. Approved refunds are processed to your original payment method within 10 business days. Please allow additional time for your bank to post the refund.

If you haven't received your refund after 15 business days from our approval notification, contact us at collective@sinnuel.com.

PRIVACY POLICY

Last Updated: December 17, 2025

At Sinnuel, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit sinnuel.com or purchase our products.

---

1. INFORMATION WE COLLECT

Information You Provide:

• Contact details: name, email address, phone number, shipping and billing addresses
• Order information: purchase history, payment details (processed securely by our payment providers)
• Account information: username, password, preferences
• Communications: messages you send us through customer support

Information We Collect Automatically:

• Device and browser information
• IP address and location data
• How you navigate and interact with our site
• Cookies and similar tracking technologies

Information from Third Parties:

• Our e-commerce platform (Shopify)
• Payment processors
• Marketing and analytics partners

---

2. HOW WE USE YOUR INFORMATION

We use your information to:

• Process and fulfill your orders
• Send order confirmations, shipping updates, and account notifications
• Provide customer support
• Improve our website and services
• Send marketing communications (with your consent)
• Prevent fraud and maintain security
• Comply with legal obligations

---

3. COOKIES & TRACKING

We use cookies to enhance your shopping experience, remember your preferences, and analyze site performance. You can manage cookie preferences through your browser settings, but disabling cookies may limit certain site features.

Global Privacy Control (GPC): We recognize GPC signals. If enabled, we will treat it as an opt-out request for targeted advertising and data sharing.

For more about Shopify's cookies: https://www.shopify.com/legal/cookies

---

4. HOW WE SHARE YOUR INFORMATION

We share your information with:

• Service providers: Shipping carriers, payment processors, email services, analytics providers
• Business partners: Marketing and advertising partners (with your consent)
• Legal compliance: When required by law or to protect our rights

We do not sell your personal information for monetary gain. However, sharing data with marketing partners may be considered a "sale" or "sharing" under certain privacy laws.

---

5. YOUR RIGHTS

Depending on your location, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Delete your data
• Opt out of marketing emails or targeted advertising
• Withdraw consent at any time
• Data portability (receive a copy of your information)

To exercise these rights, contact us at collective@sinnuel.com.

Marketing Opt-Out: Unsubscribe from promotional emails using the link in any email we send you. You'll still receive order-related notifications.

---

6. DATA SECURITY & RETENTION

We implement security measures to protect your information, but no system is completely secure. We retain your data as long as necessary to provide services, comply with legal obligations, and resolve disputes.

We recommend using secure channels when sharing sensitive information with us.

---

7. INTERNATIONAL DATA TRANSFERS

Sinnuel is based in Switzerland. Your information may be transferred to and processed in countries outside your own, including the European Union. We use standard contractual clauses and other legal mechanisms to ensure your data is protected.

---

8. CHILDREN'S PRIVACY

Our services are not intended for anyone under 18. We do not knowingly collect information from children. If you believe we've collected information from a minor, contact us immediately at collective@sinnuel.com.

---

9. THIRD-PARTY LINKS

Our site may contain links to external websites. We are not responsible for the privacy practices of these sites. Please review their privacy policies before sharing information.

---

10. CHANGES TO THIS POLICY

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated date. Continued use of our site after changes constitutes acceptance of the revised policy.

---

11. CONTACT US

Questions about this Privacy Policy or how we handle your data?

Email: collective@sinnuel.com

For EU residents: You have the right to lodge a complaint with your local data protection authority if you're unsatisfied with our response.

---

Data Controller: Sinnuel Collective, based in Zurich, Switzerland.

TERMS OF SERVICE

By using sinnuel.com, you agree to these Terms of Service. Please read them carefully.

---

1. GENERAL CONDITIONS

By placing an order with Sinnuel, you confirm that you are at least 18 years old or have parental consent to make purchases. You agree not to use our site or products for any illegal purposes or in violation of copyright laws.

We reserve the right to refuse service to anyone at any time for any reason. We may refuse, cancel, or limit orders that appear fraudulent or placed by resellers.

---

2. PRODUCTS & PRICING

All products are subject to availability. We make every effort to display accurate colors and images, but we cannot guarantee exact representation on all devices.

Prices are subject to change without notice. Product descriptions, availability, and pricing may be updated at our discretion. Limited edition items are subject to stock availability and our return policy.

---

3. ORDERS & PAYMENT

By placing an order, you agree to provide accurate billing and shipping information. You must update this information if it changes to ensure successful delivery.

We reserve the right to cancel orders if we suspect fraud, resale activity, or if billing information cannot be verified. If we cancel your order, we'll notify you via email.

---

4. SHIPPING & DELIVERY

Shipping times and costs vary by location. Please refer to our Shipping Policy for detailed information. We are not responsible for delays caused by customs, postal services, or other factors beyond our control.

All orders include tracking. If you don't receive your order within the expected timeframe, contact us at collective@sinnuel.com.

---

5. RETURNS & EXCHANGES

Returns are accepted within 30 days of delivery (14 days for EU customers exercising withdrawal rights). Items must be unworn, with original tags and packaging.

Please review our Returns & Exchanges Policy for full details. Sale items and custom orders are final sale.

---

6. INTELLECTUAL PROPERTY

All content on sinnuel.com, including images, logos, designs, and text, is owned by Sinnuel and protected by copyright laws. You may not reproduce, distribute, or exploit any content without our written permission.

---

7. USER CONDUCT

You agree not to:

• Use the site for unlawful purposes
• Submit false or misleading information
• Harass or harm others
• Upload viruses or malicious code
• Violate intellectual property rights
• Spam or scrape data from the site

We reserve the right to terminate access for violations of these terms.

---

8. THIRD-PARTY LINKS

Our site may contain links to third-party websites or services. We are not responsible for the content, accuracy, or practices of these third parties. Any transactions with third parties are at your own risk.

---

9. LIMITATION OF LIABILITY

Sinnuel is not liable for any indirect, incidental, or consequential damages arising from your use of our site or products. Our total liability shall not exceed the amount you paid for the product in question.

We do not guarantee uninterrupted or error-free service. Products are provided "as is" without warranties beyond those required by law.

---

10. PRIVACY

Your personal information is handled according to our Privacy Policy. By using our site, you consent to our collection and use of your data as described in that policy.

---

11. GOVERNING LAW

These Terms of Service are governed by the laws of Switzerland. Any disputes will be resolved in the courts of Lucerne, Switzerland.

---

12. CHANGES TO TERMS

We reserve the right to update these Terms of Service at any time. Changes will be posted on this page with an updated effective date. Your continued use of the site after changes constitutes acceptance of the new terms.

---

13. CONTACT

Questions about these Terms of Service? Contact us at collective@sinnuel.com.